Refund Policy: Return the course materials in resalable condition within 30 days to receive a refund of purchase. Shipping & handling charges are non-refundable. For additional information regarding administrative policies such as complaint and refund, please contact our office at (800) 995-1747. As always our customer service representatives are here to assure: Courses mailed within 24 hours of order receipt Help line for tax course questions Certificate mailed within 24 hours of answer sheet receipt